PrinterTag Pro terms of sale

Last updated: 27 October 2026

1. Who sells

PrinterTag Pro is sold by Santiago Gili Silvestre, a self-employed sole trader with the trading name ENRIC, tax ID (NIF) 34764541H, C/ Dels Montcada, 45, Local, 08203 Sabadell (Barcelona), Spain. Email: hello@printertag.com. More details in the legal notice.

Payment and invoicing are handled by Link (Sold through Link, LLC), a Stripe service that facilitates the sale: it collects the payment, calculates and remits the VAT or equivalent tax of your country and emails you the receipt and invoice. The seller of the product, and the party responsible for it (contract, use, legal guarantee and refunds), is Santiago Gili Silvestre. By paying you also accept Link’s terms, which are shown on the payment page. On your bank statement it will appear as LINK.COM* PRINTERTAG.

2. What is included

PrinterTag is an extension for Chrome, Microsoft Edge and Firefox. The free plan lets you print 50 labels a month with all features. PrinterTag Pro removes that limit: unlimited labels, all templates and printers, and email support.

When you pay you receive a Pro key (PT-XXXX-XXXX-XXXX-XXXX). The browser you pay from activates it by itself; in others you paste it in PrinterTag → “I have a Pro key”. One key works in one browser at a time. If you change computer or browser, or reinstall PrinterTag, activate it in the new one and it is removed from the previous one by itself (up to 3 changes every 30 days; if you need more, write to us). Keep it safe: if you lose it, write to us from the email you paid with.

Requirements: up-to-date Chrome, Edge or Firefox and an internet connection from time to time to check the key (without one, Pro keeps working for up to 7 days after the last check, and never more than 3 days after the end of the paid period). Direct printing also needs the printer and, depending on the model, Zebra Browser Print or the printing helper for Windows. Before paying you can try all features for free, with your printer and your labels.

If you buy as a consumer, you have the right to the legal guarantee of conformity of digital content and services for as long as the subscription lasts.

3. How you sign up

You choose the plan in PrinterTag or on printertag.com and Link’s payment page opens. There you review the total amount including taxes, the renewal period and your details, and confirm the payment. Before confirming you can correct any detail or go back.

The contract is concluded in Spanish or in the language in which this page is shown to you; translations are for information only and, if there are differences, the Spanish version prevails. Each version of these terms stays published here with its date and you can ask us for a copy at hello@printertag.com.

4. Price and taxes

The price is the one shown on printertag.com and on the payment page: €9.99 a month or €79 a year in the euro area, and $9.99 a month or $79 a year in the rest of the world. In some countries the payment page shows it converted into your local currency.

Prices do not include taxes. The VAT or equivalent tax of your country is calculated from your address and shown on the payment page, with the total, before you pay. If you buy as a business with a valid VAT number, Link determines whether the reverse charge applies.

5. Renewal and cancellation

The subscription renews automatically every month or every year, depending on the plan, and is charged to the same payment method until you cancel. On the yearly plan you will receive an email notice before the renewal, with time to cancel it.

You can cancel at any time from your Link account (app.link.com, with the purchase email), from the Cancel or withdraw page or by writing to hello@printertag.com. Cancelling prevents the next charge; Pro stays active until the end of the period already paid and then PrinterTag goes back to the free plan. There is no minimum term and no penalty.

If a renewal charge fails, Link retries it for about two weeks and notifies you by email. In the meantime Pro keeps working; if the payment cannot be collected, the subscription is cancelled.

6. Right of withdrawal and refunds

If you are a consumer, you have 14 calendar days to withdraw without giving any reason, counted from the purchase or from when you receive the key, whichever is later. So that you do not have to give up that right when you start using Pro, we apply this guarantee to all customers, whether consumers or businesses: if you ask us within 14 days of the first payment, we refund the full amount, even if you have already used Pro.

To ask, use the Cancel or withdraw page, write to hello@printertag.com from the purchase email (you can use the model below, although it is not mandatory) or ask Link from your account. We order the refund within 14 calendar days of your request at the latest, to the same payment method and including taxes; when the money reaches your account depends on your bank. Once the payment is refunded, the key stops working.

Yearly plan: if you are a consumer and cancel after those 14 days, we refund the proportional part of the full months left unused; Pro stays active until the end of the last month paid. To ask, write to us or use the Cancel or withdraw page.

On the monthly plan, and if you buy as a business, periods already started are not refunded, unless the law requires it or Pro does not work because of a fault of ours that we cannot fix. Link may also refund the payment in certain cases, up to 60 days later, under its terms; if its policy is more favourable to you, Link’s applies.

Model withdrawal form (fill it in and send it only if you want to withdraw): “To the attention of Santiago Gili Silvestre (ENRIC), C/ Dels Montcada, 45, Local, 08203 Sabadell (Barcelona), Spain, hello@printertag.com: I hereby give notice that I withdraw from my PrinterTag Pro subscription contract. Ordered on: ___. Purchase email: ___. Name: ___. Date: ___.”

7. Changes to the price and to these terms

We will only change the price or these terms for valid reasons: changes in costs (suppliers, payment collection fees, infrastructure), changes in taxes or in the law, new features or security reasons. We will notify you by email at least 30 days in advance; the change will apply from the next renewal and, if it does not suit you, you can cancel beforehand without penalty. Changes that are to your detriment do not apply to the period you have already paid.

8. Operation, updates and liability

PrinterTag runs in your browser and prints on your printer. To check the key, the extension connects to printertag.com every few hours; if there is no connection, Pro keeps working for up to 7 days after the last check, and never more than 3 days after the end of the paid period. We do our best for the service to work at all times, but there may be brief interruptions for maintenance or for reasons beyond our control.

We will keep PrinterTag Pro in conformity with what was contracted, with the necessary updates (including security updates) for as long as your subscription lasts. We may modify features for technical, security or legal reasons, or because of changes in browsers, online stores or printer drivers, at no cost to you and notifying you clearly. If a modification worsens your use of Pro by more than a minimal degree, you may terminate the contract at no cost within 30 days of the notice (or of the modification, if later) and we will refund the proportional part of the paid period you have not enjoyed. If Pro is not in conformity, you have the legal rights to repair, a price reduction or termination.

Before printing long runs, test one label.

If you buy as a business or professional, except in cases of wilful misconduct or gross negligence, the seller’s liability is limited to the amount you have paid in the last 12 months. If you buy as a consumer, this limitation does not apply and you are entitled to be compensated for the damage caused by Pro’s lack of conformity, in accordance with the law.

9. Use of the licence

The key is for your use or your company’s. It may not be resold, published or shared with other people or used in several browsers at the same time, and you may not try to get around the limit of the free plan. If we detect abusive use of a key, we will notify you by email and you will have 7 days to explain or correct it before we deactivate it. If we deactivate it by mistake, we will reactivate it and compensate you for the time lost.

10. Personal data

To manage Pro we process the purchase email, the key, the Stripe customer and subscription identifiers, the plan, the status and end date of the subscription and a random identifier for each browser. This is explained in the privacy policy.

11. Applicable law and complaints

These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of your country of residence. If you have any problem, write to us first at hello@printertag.com; we aim to reply within 2 working days. We are not bound to any alternative dispute resolution body. If you are a consumer, you may go to the courts of your place of residence and to the consumer bodies of your country.